What is Cengage.ca?
Cengage.ca is a single destination for more than 35,000 new print textbooks, eBooks, and online study tools.
What can I order at Cengage.ca?
Textbooks, eBooks and digital homework solutions including MindTap, WebAssign, SAM, CNOWv2, OWLv2 and more can be purchased from Cengage.ca.
Cengage.ca also offers a variety of study tools such as study guides, solutions manuals, flashcards and practice quizzes to help you review materials as you prepare for exams.
What is an access code?
An access code gives you paid access to one of Cengage Canada's digital platforms (MindTap, WebAssign, SAM, CNOWv2, OWLv2).
It is a combination of letters and numbers, usually between 12-18 digits in length.
MindTap, CNOWv2, OWLv2 example: PP8XLP3XD528HC
SAM example: IK5-5CX-2SB-988-7e5-215
WebAssign example: YYYY 1234 ZZZZ 5678
This code can be delivered digitally or on a physical access card, depending on how you purchased it.
If you purchased a digital access code from your campus bookstore please see the question below on how to receive your access code.
Note: If you purchased an instant access code from Cengage.ca, it will be automatically applied to your account. Make sure to login and purchase using the same email address.
Why isn't my access code working?
There are a few reasons why your access code might not be working.
Your access code doesn't match your instructor's course. Access codes are for a specific MindTap, WebAssign, SAM, OWLv2, or CNOWv2 product. They do not grant you access to any title. Check to make sure the ISBN, title, and edition match the one listed in your course syllabus. If you purchased the incorrect product, please contact customer support at support.cengage.ca for assistance.
If you purchased from your campus bookstore, you probably received a redemption code, not the actual access code. You will need to redeem the code they sent you in order to receive your access code. Follow the directions emailed to you with the code, on your receipt, or by going to your campus’s online bookstore website. If this is the case, please see Campus eBookstore’s access code FAQ’s here or speak to your campus bookstore.
Your access code could be working, but you haven't yet registered a course key. Please see the question below for more information on what a course key is, how to find yours, and how to register it to get access to your digital course materials.
You might have registered your course on one account and registered your code on another. Please make sure to use the same email address when using any Cengage materials. We highly suggest using your school email address. If you accidentally used two different email accounts to purchase and register for your course materials, please contact customer support at support.cengage.ca for assistance.
If you still aren't sure why your access code isn't working, please contact customer support at support.cengage.ca for assistance.
What is a course key?
A course key is a 12 or 15-digit string of numbers and letters that identifies your course's specific MindTap, WebAssign, OWLv2, or CNOWv2 materials.
Example: ABCD‑23M4‑EFGH
Your instructor should provide this key to you.
NOTE: The course key does NOT provide you with paid access to the materials. You will need to purchase an access code to access your course materials after the grace period or trial access has expired.
If your instructor provided you with a course link, the course key is contained within it.
Example: login.cengagebrain.com/course/xxxx-xxxx-xxxx
If your instructor directed you to access your course through your campus LMS, you will not need a course key. Please login to your campus LMS, go to your course's page, and click one of the links with the Cengage logo next to it.
How long does it take for a print textbook to ship?
If your book is in stock, it will ship the following business day from our warehouse. Once the book ships, it will arrive in 1-15 days, depending on where you are located within Canada.
If the book is not in stock, there will be additional lead time added before the book arrives and is shipped out to you.
Free standard shipping by Canada Post on all orders should arrive within 8-12 business days. Express delivery by Canada Post ($9.95) should arrive within 5-7 business days. No express delivery is available for Yukon, Northwest Territories, and Nunavut. Carrier services delivers Monday - Friday, no Saturday delivery is available.
For shipping to Yukon, Northwest Territories, and Nunavut, a standard shipping rate of $15.95 will be applied.
How do I get customer and technical support?
Please see our contact page.
What is the best way to search for a product on Cengage.ca?
For best results, search by ISBN
An ISBN is a 10- or 13-digit number found on the back of a textbook. Instructors often include ISBNs on their course syllabi or within their institution’s learning management system.
Searching by ISBN is the best way to search because it will get you the exact title and edition that you need.
If you don't have the ISBN, try searching by title or author name:
Title search
Enter into the search bar all words in the title you are looking for. Leave out words such as ‘a’, ‘an’ or ‘the’.
When including edition, use numeric values. For example, ‘1st edition’ instead of ‘first edition.’
Author search
Enter all or part of the author name you are looking for.
You do not need to enter a first name, but if there are a lot of books by authors with the same last name, it may help to narrow the results.
You can enter the name in any order such as ‘John Smith’ or ‘Smith John.’ Avoid using a comma.
Keyword search
You can search by keyword but this approach is not recommended as it will likely return a large set of results.
If you want to search by keyword, try a combination of author and keyword. For example, ‘Kearns education.’
To refine your results, use the filtering/sorting options
Filter options include product type and discipline area. Sort options include alphabetical sort (ascending or descending) and copyright year (ascending or descending).
Why am I getting an error when trying to access Cengage.ca from my iPhone?
This generally occurs if the Safari browser on your iPhone is set to privacy mode and set to not accept cookies. You will need to update this setting on your iPhone in order to view certain webpages. To update your iPhone settings, follow these steps:
How do I get FREE shipping?
Shipping is FREE for all purchases made on Cengage.ca
What is the Cengage.ca privacy policy?
Read our privacy policy.
What are the system requirements for accessing content purchased from Cengage.ca?
Cengage web-based learning platforms require broadband internet access and supported web browsers and plugins.
Please see our system requirements chart below. If you have additional questions, please contact Technical Support.
| Windows Operating Systems | Supported Browsers |
|---|---|
| Windows 8 | IE11, Firefox 27 and higher, Chrome 33 and higher |
| Windows 7 | IE8*, IE9 and higher, Firefox 27 and higher, Chrome 33 and higher |
| Windows Vista SP2 |
IE8*, IE9, Firefox 27 and higher, Chrome 33 and higher * Limited Support. It is recommended to upgrade to the latest browser version whenever possible. |
| MAC Operating Systems | Supported Browsers |
|---|---|
| Mac OS 10.8 | Safari 5.1x and higher, Firefox 27 and higher, Chrome 33 and higher |
| Mac OS 10.7 | Safari 5.1x and higher, Firefox 27 and higher, Chrome 33 and higher |
| Mac OS 10.6 |
Safari 5.1x and higher, Firefox 27 and higher, Chrome 33 and higher * Note: JavaScript and cookies must be enabled. |
Use the browser check tool to see if you need to update your browser or install missing plugins - Check Your System
Can I pay with my financial aid or scholarship?
Contact your school. They will advise you on how to obtain your paid resources.
Cengage.ca accepts Visa, Mastercard, debit, and international credit cards.
I cannot select my school/company/institution during the checkout process. What do I do?
This could be caused by a number of issues. Please try the below solutions to resolve your error:
If you have accessed this website via a third party webpage (other than www.cengage.ca) and are having trouble using the school picker, please copy and paste the URL www.cengage.ca directly into a new browser window and try again. The Cengage.ca website is not designed to be accessed via a "frame" within another site and this may be causing the issue.
If you are using a different browser, try again using Google Chrome.
If your window is smaller than the screen, please maximize it.
If you are using a Mac, hover over the school picker to reveal the drop-down menu to then select your school.
If you don't see your school initially, please use the scroll bar to the right to scroll down through all the options.
If you are still unable to locate and select your school, please contact customer support at support.cengage.ca for assistance.
Are there free study tools available on Cengage.ca?
Some of our products offer free content. They include:
Companion web sites
Demo chapters and preview content
Free content will vary by course. To access your content, go to the product page for your textbook and click on the "Free Materials" tab. Within the tab, you can choose to access your content immediately or save it to your account.
Is Cengage Canada's online store for students or instructors?
Cengage.ca's store is for students. If you have an instructor account set up with Cengage.ca, you will not be able to complete purchases on Cengage.ca.
What happens after I purchase content on Cengage.ca?
At the completion of your purchase, you will be taken to your Cengage.ca dashboard.
When you need to access your content again, login to the site and access your course materials. If you would like to view a receipt of your purchase(s) or check shipping status of a print text, click your name in the top left-hand corner and then "My Orders" in the drop-down menu.
During heavy volume periods, it can take several minutes for purchased items to populate in your account. If you are expecting to see content and it is not present, refresh the page by clicking your browser's refresh button. If it's been 30 minutes or more and your material has not populated in your account, please contact customer support at support.cengage.ca for assistance.
What is the Cengage.ca policy on taxes?
Cengage.ca charges tax as applicable by provincial laws that govern each transaction. The amount of tax charged on your order will depend upon local sales tax regulations and the type of product purchased.
What is the "Free eBook access while your book ships" program?
If you purchase any print products, Cengage offers a 14 day free trial to the eBook (if the eBook version is available) while you wait for the print book to arrive.
You don't need to do anything to participate in this program. After completing your purchase, you'll be taken to your dashboard where you'll see the eBook listed. Once the 14 days are up, the eBook will no longer be available.
Please note that purchasing the print book alone does not give you unlimited access to the eBook or other digital resources such as MindTap.
If you do not want free eBook access, you can opt out by hitting the "Remove" link when you see the free eBook listed in your shopping cart.
If you take advantage of this offer, you cannot return your text if you've printed off more than 30% of the eBook.
How do I access my digital content after purchase?
At the completion of your purchase, you will be taken to your Cengage content dashboard. When you need to access your content again, simply log in to your dashboard.
I've entered the wrong email address when signing up. How do I fix it?
You can update your email address on your Cengage profile by clicking your name in the top left-hand corner. Then click "My Account" in the drop down menu.
If this does not resolve your issue, please contact customer support at support.cengage.ca for assistance.
Why can't I see my purchases on my Cengage.ca dashboard?
If you cannot see your purchases on your home page on Cengage.ca, please make sure you are logged in with the email profile you made the purchase under.
If you are logged in with the correct email, it is possible the order did not go through. Please contact customer support at support.cengage.ca for assistance.
I live outside of Canada. Can I make purchases on Cengage.ca?
For physical orders (i.e. print textbook), Cengage.ca can only ship to customers located within Canada.
For customers outside of Canada looking for print materials, please go to the Cengage site for your region:
If you are purchasing a digital product (eBook, MindTap, WebAssign, SAM, etc.) and you are outside of these areas, follow these steps to purchase via Cengage.ca:
What purchase options are available on Cengage.ca?
You can use the following forms of payment:
Visa
Mastercard
Debit
International credit cards are accepted.
Cengage offers multiple format options for your convenience:
| Print Options | ||
| Hardcover | Books bound in a stiff durable paper | |
| Paperback | Books bound in a flexible paper cover | |
| Loose leaf |
|
|
| Spiral Bound |
|
|
Digital Options |
||
| eBook | Contains the same content as the printed book, but in digital format for instant access | |
| Instant Access | Instantly access online products such as MindTap, WebAssign, SAM, CNOWv2, and OWLv2. |
I'm a secondary school student, can I purchase materials on Cengage.ca?
Yes, as long as you are at least 13 years of age, you can purchase print textbooks and eBooks on Cengage.ca.
If you are a student under the age of 13 and want to purchase on our site, please contact customer support at support.cengage.ca for assistance.
How long does it take for a print textbook to ship?
If your book is in stock, it will ship the following business day from our warehouse. Once the book ships, it will arrive in 1-15 days, depending on where you are located within Canada.
If the book is not in stock, there will be additional lead time added before the book arrives and is shipped out to you.
Free standard shipping by Canada Post on all orders should arrive within 8-12 business days. Express delivery by Canada Post ($9.95) should arrive within 5-7 business days. No express delivery is available for Yukon, Northwest Territories, and Nunavut. Carrier services delivers Monday - Friday, no Saturday delivery is available.
For shipping to Yukon, Northwest Territories, and Nunavut, a standard shipping rate of $15.95 will be applied.
Can I have my book shipped outside of Canada?
For physical orders (i.e. print textbook), Cengage.ca can only ship to customers located within Canada.
For customers outside of Canada looking for print materials, please go to the Cengage site for your region:
If you are purchasing a digital product (eBook, MindTap, WebAssign, SAM, etc.) and you are outside of these areas, follow these steps to purchase via Cengage.ca:
What should I do if I received the wrong book?
If you received the wrong book or materials, please contact support.cengage.ca for assistance.
Customer Support will advise you on what to do with the product you were shipped and how to best acquire the resource you need as soon as possible.
If you need to return a physical book, follow these instructions:
1. Send us a copy of your original invoice and write the reason for the return on the back of the invoice. This information will help us process your return quickly and will enable us to improve our services and products. If we've made a mistake in processing or shipping your order, let us know and we will refund your shipping charges on the initial shipment and pay for the shipping cost for returning the product(s).
2. Make sure to carefully pack your return with the copy of your original invoice and send it prepaid to ATTN: Returns Department Cengage Canada, 34 Armstrong Ave.
Georgetown, ON, L7G 4R9 (no returns in person to this location, please). Since Cengage.ca cannot be responsible for lost packages or damages that occur during shipping, we strongly recommend that, for your own protection, you send your return by a traceable courier.
What should I do if the book I received is damaged?
If you received the damaged book, please contact customer support at support.cengage.ca for assistance.
Customer Support will advise you on what to do with the product you were shipped and how to best acquire the resource you need as soon as possible.
If you need to return a physical book, follow these instructions:
1. Send us a copy of your original invoice and write the reason for the return on the back of the invoice. This information will help us process your return quickly and will enable us to improve our services and products. If we've made a mistake in processing or shipping your order, let us know and we will refund your shipping charges on the initial shipment and pay for the shipping cost for returning the product(s).
2. Make sure to carefully pack your return with the copy of your original invoice and send it prepaid to ATTN: 34 Armstrong Ave. Georgetown, ON, L7G 4R9 (no returns in person to this location, please). Since Cengage.ca cannot be responsible for lost packages or damages that occur during shipping, we strongly recommend that, for your own protection, you send your return by a traceable courier.
What is the Cengage.ca returns policy?
Refunds are not available for items delivered electronically, including eBooks and Access Codes for online products. If you have purchased the same product twice by mistake, please contact customer support at support.cengage.ca for assistance.
Refunds or exchanges are available for non-electronically delivered products within 30 days of purchase. Any bundles that contain a technology product (CD-ROM, Printed Access Card, Instant Access Code, etc) will not be refundable if the original shrink-wrap seal has been broken or damaged. Returns must be in saleable condition. All software and CD-ROMs must be returned to Cengage Canada with the original envelope seal or package seal unbroken and intact.
When applicable, refunds are credited back to the original method of payment within 5-10 business days.
If you do need to return a physical book, follow these instructions:
1. Send us a copy of your original invoice and write the reason for the return on the back of the invoice. This information will help us process your return quickly and will enable us to improve our services and products. If we've made a mistake in processing or shipping your order, let us know and we will refund your shipping charges on the initial shipment and pay for the shipping cost for returning the product(s).
2. Make sure to carefully pack your return with the copy of your original invoice and send it prepaid to ATTN: 34 Armstrong Ave. Georgetown, ON, L7G 4R9 (no returns in person to this location, please). Since Cengage.ca cannot be responsible for lost packages or damages that occur during shipping, we strongly recommend that, for your own protection, you send your return by a traceable courier.
If you are uncertain about the returnable status of a book, please contact customer support at support.cengage.ca for assistance.
What is the policy if I need to re-take a course I have already purchased?
Please contact customer support at support.cengage.ca for assistance. Make sure to include the following information:
Past course name
Past course instructor
Current course name
Current course instructor
ISBN of course material(s)
What are the browser requirements for eBooks?
Supported browsers:
No Support: The following browsers are not supported. Content may appear on the pages; however the UI display and product functionality may be different to the browsers listed under the Fully Supported column:
What do I do after I purchase my eBook?
Once you have purchased your eBook, you will be taken to your Cengage.ca content dashboard. Click on the cover image for your eBook to open it. Your eBook will open instantly in a new browser window.
Yes! Cengage.ca eBooks are supported on the free mobile app, Bookshelf by VitalSource. It is also available on other devices including desktop. For all available apps please visit: https://support.vitalsource.com/hc/en-us/articles/201344733
What if I am getting an error when trying to access my eBook from my mobile device?
If you had an existing CourseSmart eBook and are trying to access using a mobile device using the VitalSource app, you may get an error. If so, please review the steps below:
You should see a screen similar to the image below when you login to your eBook via the VitalSource mobile app:
Follow these steps:
5. From the User Info screen, Click "Change Password"
6. Enter your Cengage password and click "Save"?. This will sync your online account with your offline and mobile accounts and you will be able to access your eBook offline or via your mobile devices.
If this does not resolve your issue, please contact customer support for support.cengage.ca for assistance.
Can I access and view my eBook using mobile apps outside of Canada?
Yes! We support eBook access and use outside of Canada.
To access your eBook, login at Cengage.ca and click the cover image for your eBook. It will open immediately in a new tab/browser window.
This will allow you to access your eBooks from outside Canada from most countries.
Internet service providers in certain countries that monitor/censor web traffic may block the https secure protocol. If this is the case and you have trouble accessing your eBook, please contact customer support at support.cengage.ca after assistance.
Can I access and view my eBook via the Kindle Fire?
Yes! Cengage.ca eBooks are supported on a variety of devices which are available for free, including Kindle Fire. They are downloadable through VitalSource, please visit: https://support.vitalsource.com/hc/en-us/articles/202326698
Why are some images not present in the eBook?
Digital content within each eBook is functionally equivalent to the print textbook. In some cases, individual items have been removed from the eBook version due to digital rights and restrictions.
Can I purchase my eBook outside of Canada?
To purchase an eBook while located outside of Canada, follow these steps to purchase via Cengage.ca:
Can I access my content on more than one computer?
Yes, you can access your content on up to two computers and two mobile devices.
Please note that while you can access your content on any device with internet access, you cannot open more that one session at a time--meaning that you can only access the eBook on one device at a time.
How long can I access my eBook?
When you purchase your eBook, it will give you a certain length (6 months, 12 months, etc.). Your eBook access will expire once that length of time has passed. You will no longer be able to access it on any of your devices unless you purchase access again.
I purchased access to an eBook from my bookstore. How do I access it?
If you purchased from your campus bookstore, you probably received a redemption code, not the access code. You will need to redeem the code they sent you in order to receive your access code. Follow the directions emailed to you with the code, on your receipt, or by going to your campus’s online bookstore website. If this is the case, please see Campus eBookstore’s access code FAQ’s here or speak to your campus bookstore.
Once you have the access code, login to your account at Cengage.ca and click "Register another course or product." Enter in your eBook access code. Once you complete this process, you'll be able to access your eBook by clicking on the cover image. Your eBook will immediately open in a new tab or browser window.
What is the "14-Day Free eBook access while your eBook ships" program?
For users who buy or rent print eBooks, this program allows you to get 14 days free access to the eBook (if an eBook version is available) while waiting for your text to arrive in the mail. You don't need to do anything to participate in this program. You will automatically get free eBook access as part of your print purchase. However, if you do not want free eBook access, you can opt out by hitting the "Remove" link when you see the free eBook listed in your shopping cart. After completing your purchase, you'll be taken to your dashboard where you'll see the eBook listed.
Once the 14 days are up, the eBook will no longer be available. Please note that purchasing the print book alone does not give you unlimited access to the eBook or other digital resources such as MindTap, WebAssign, SAM, CNOWv2, or OWLv2.
What is the accessibility policy for eBooks?
Cengage.ca eBooks are supported on a variety of devices through VitalSource. Please visit the following link to learn about VitalSource’s accessibility policy: https://support.vitalsource.com/hc/en-us/categories/200184597
How do I navigate and search within my eBook?
Laptop and/or Desktop Computer:
Mobile apps:
Reading View
on a downloaded title
or on the page number located at the bottom of the menu and enter the page number. 
in the toolbar. The table of contents will appear and allow you to tap on another chapter. You can also swipe right to left in a full swipe across the device screen to pull up the Table of Content.
How do I add and view notes in my eBook?
Laptop and/or Desktop computer:
First, create a highlight by selecting the text you would like to add a note to, then click create highlight. To add a note, double click on the highlight. A panel will pop up.
Type your note into this panel and then close by clicking the red button/X. Your note will automatically save and sync to all of your devices.
Highlights with notes are shown by the 
symbol appearing at the end of the line. To view the note, double click on the highlighted text and the note will appear in a pop-up. It is also possible to directly edit the note on this screen.
Mobile Apps:
Tap and hold your finger on a word. Drag the end point to select all the text that you want to highlight and make a note. Then tap 
on the pop-up. The edit note pop-up will appear. Make your note and tap the 
button. Lastly, tap 
to be taken back to your eBook.
To create a note with an already existing highlight, tap on the highlighted text in the eBook then tap on the pop-up. The edit note pop-up will appear. Make your note and tap button. Lastly, tap to be taken back to your eBook.
How do I copy and paste text from an eBook from my desktop or laptop computer?
Select the text you wish to copy, right-click the selected text, choose Copy, click in the document where you wish to paste, right-click, and select Paste. The pasted text will include an attribution to the source content.
How do I highlight text in an eBook?
Laptop and/or Desktop computer:
Click and drag to select the text that you would like to highlight (in the same way as if you were going to copy and paste). A pop-up will appear on the screen with highlighting options:
It is possible to choose which highlighter you would like to use here by selecting the appropriate colored dot. You can also add a note to your highlight, and both notes and highlights will be saved. to your Notebook.
iOS mobile app:
Tap and hold your finger on a word. Drag the end point to select all the text that you want to highlight. Then tap 
.
Android & Kindle Fire mobile apps:
Tap and hold your finger on a word. Drag the end point to select all the text that you want to highlight. Then tap Create Highlight at the top of the screen.
You can change the highlighter color to remind you about exam materials or information that needs more clarification. Just tap on the highlighted text in the eBook and then in the menu that appears at the top of the page click the circle (it will be the color of the highlighted text).
In the pop up menu that appears select the highlighter you'd like to change to.
Am I able to print pages from my eBook?
To print, navigate to the page or one of the pages which you would like to print, and click on the Options icon (three dots) at the bottom right of the screen.
Choose the Print Pages option and follow the onscreen prompts to print the selected pages.
Please note you cannot print off more than 10 pages from an eBook at one time.
When printing in offline mode, there may alt="Account details dropdown"be additional restrictions that limit printing to a set number of pages. On selected eBooks, printing is restricted and/or limited and cannot be modified.
How can I view my eBook offline?
Cengage.ca utilizes the VitalSource platform for eBooks. As a result, the mobile apps used to access Cengage.ca eBooks are from VitalSource. If you decide to have offline viewing of your eBooks using the apps for Windows or Mac or the apps for Mobile (iOS, Android, Kindle Fire Fire), you will need to do the following:
NOTE: Do NOT create a new account. If you create a new account, you will not be able to view your eBooks. Your existing migrated account contains your eBooks and you will need to use that login to access them on the downloadable platforms. If you do end up creating a new account, please contact customer support at support.cengage.ca for assistance merging your accounts.
What if I am getting an error when trying to access my eBook offline?
If you had an existing CourseSmart eBook and are trying to access offline using the new VitalSource eReader, you may get an error. If so, please review the steps below:
If you see a screen similar to below when you login to your eBook offline:
You will need to follow these steps:
5. From the User Info screen, Click "Change Password"
6. Enter your CengageBrain password (MUST match your CengageBrain password) and click "Save". This will sync your online account with your offline account and you will be able to access your eBook offline.
Can I read my eBook in offline mode on my mobile device?
Yes! Cengage.ca eBooks are supported on a variety of mobile apps which are available for free. Cengage.ca utilizes the VitalSource platform for eBooks. As a result, the mobile apps used to access Cengage.ca eBooks are from VitalSource. If you decide to have offline viewing of your eBooks using the apps for Mobile (iOS, Android, Kindle Fire), you will need to do the following:
NOTE: Do NOT create a new account. If you create a new account, you will not be able to view your eBooks. Your existing migrated account contains your eBooks and you will need to use that login to access them on the downloadable platforms. If you do end up creating a new account, you will need to contact support at support.cengage.ca for assistance merging the accounts.
How long can I access my content in offline mode?
You will be able to access your eBook for the access length you originally purchased.
How many eBooks can I access at the same time in offline mode?
You can access any eBook that you have purchased and that you have downloaded to your computer, smart phone, or tablet.
Please note that while you can access your content on any device with internet access, you cannot open more that one session at a time--meaning that you can only access the eBook on one device at a time.
Can I access my eBooks offline from different computers?
Yes. There is a 2-machine limit for computers.
While you can access your content on any device with internet access, you cannot open more that one session at a time--meaning that you can only access the eBook on one device at a time.
What is the format of Cengage's eBooks?
Our eBooks are in the Cengage eReader format.
My eBook is not loading. What should I do?
Try these quick fixes to see if you can load your eBook:
If you are still unable to access your eBook, please contact customer support at support.cengage.ca for assistance.
Can I access my eBook in PDF format?
All Cengage eBooks are sold and supplied in the Cengage eReader format and are not available in PDF or alternate formats.
I purchased my eBook via VitalSource. How do I access it?
Log in through VitalSource with the same username and password you used to make the purchase. Your eBook should be located on your Bookshelf for you to open and use.
Where can I find help for registering my digital product?
Register for MindTap Video
Register for CNOWv2 Video
Register for OWLv2 Video
Register for WebAssign Video
Register for SAM Video
Where can I find help materials for my digital product?
We have help sites dedicated to each of our digital platforms: MindTap, WebAssign, SAM, OWLv2, and CNOWv2. Click below to access the help site for your platform:
If these help sites cannot answer your question(s), please contact customer support at support.cengage.ca for assistance.
What are the system requirements for accessing Cengage's digital systems?
Most courseware requires pop-up's to run correctly. Please see the link for additional browser setting instructions under each courseware to find out how to enable this for your courseware and internet browser.
For MindTap, see this PDF: MindTap System Requirements
For WebAssign, see this link: WebAssign System Requirements
For SAM, see this PDF: SAM System Requirements
For OWLv2, see this link: OWLv2 System Requirements
> Run System Check within OWLv2.For CNOWv2, see this link: CNOWv2 System Requirements
You can also use www.speedtest.net to check your internet connectivity and speed.
If you are still having trouble accessing your online course materials, please contact customer support at support.cengage.ca for assistance.
I have purchased MindTap. How do I access it?
Please answer the following questions to find how to register your MindTap access.
Did you purchase MindTap from Cengage.ca?
What instructions did your instructor provide you?
I have purchased OWLv2 or CNOWv2. How do I access it?
Please answer the following questions to find how to register your OWLv2 or CNOWv2 access.
Did you purchase from Cengage.ca?
What instructions did your instructor provide you?
I have purchased access to WebAssign. How do I access it?
Please answer the following questions to find how to register your WebAssign access.
Did you purchase WebAssign from Cengage.ca?
What instructions did your instructor provide you?
I have purchased access to SAM. How do I access it?
Please answer the following questions to find how to register your SAM access.
Did you purchase SAM from Cengage.ca?
What instructions did your instructor provide you?
How long is the grace period for my digital product before I have to complete payment?
Some online products offer a grace period where you can use the platform for free for a limited amount of time. The grace period begins on the start date of the course, not on the first day you access it.
MindTap and CNOW have a grace period of three days per course week up to a maximum of 21 days. For example, if your course is 4 weeks long, the grace period would be 12 days. After 12 days, you have to complete payment in order to access your course.
If a course is 8 weeks long, the grace period would be 21 days since this is the maximum grace period (not 24 days).
If accessed via a separate LMS (e.g.: Blackboard), these rules may not apply.
The digital product I purchased has expired. Can I renew my subscription to gain access again?
To access an expired product, login to Cengage.ca and go to "My Home". Next to the "My Courses & Materials" header, you will see a "View Expired" link.
Click on the link to see all of your expired materials. Click on the "Renew" button next to the product you want to extend access to.
When I try to purchase a printed access card, why am I redirected to purchase an instant access code?
A Printed Access Card must be mailed to you before you can receive and apply your code. An Instant Access Code is applied to your account instantly, so you can begin using your digital materials immediately.
Cengage.ca has intelligence that will replace your Printed Access Card with the Instant Access digital version, if available. If there is not an Instant Access digital version available, you will still be given the option to purchase the Printed Access Card.
Please note: because your access code is automatically applied with an Instant Access Code, make sure you purchase and login to Cengage.ca with the same email address. We highly suggest you use your school email address.
What is an "Instructor Assigned Only" product?
An "Instructor Assigned Only" product is a digital product that is ONLY accessible if it has been set up and assigned by your instructor. Examples include MindTap, OWLv2 and some CNOWv2 products. If you try to purchase this type of product on Cengage.ca, you will receive an alert prior to check out to let you know the product is "Instructor Assigned Only."
You will need a course key from your instructor in order to access the product once you have completed your purchase.
Do I need to have a broadband connection (DSL, cable) to utilize Cengage.ca?
We recommend that you utilize a broadband connection for accessing Cengage.ca content.
Please see What are the system requirements for accessing Cengage's digital systems? to confirm your internet connectivity and speed are optimized to work with Cengage's digital eBooks and courseware.
Why am I getting an error when trying to access Cengage.ca from my iPhone?
This generally occurs if the Safari browser on your iPhone is set to privacy mode and set to not accept cookies. You will need to update this setting on your iPhone in order to view certain webpages. To update your iPhone settings, follow these steps:
We also recommend that you access Cengage.ca on a laptop or desktop computer.
My WebAssign access code isn't working. What should I do?
If www.webassign.com or the link accessed through your campus LMS is not accepting your WebAssign access code, try first to register the code through your Cengage account.
Log in to your student account at www.cengage.ca. Click "Register for another course or product" in the top right-hand corner of your screen.
In the pop-up box, enter in your WebAssign access code (example: PPXXXXXXXXXXXX).
The cover image for WebAssign should then turn green on your dashboard. Click on it to access your WebAssign course.
If this does not resolve the issue, please contact customer support at support.cengage.ca for further assistance.
I lost my access code. Can it be replaced?
Contact customer support at support.cengage.ca for assistance.
You will need to provide proof of purchase. If you purchased online via Cengage.ca, please provide the order confirmation number as well.
I'm registered for my digital product but it's not working. What do I do?
First, try clearing the cache and cookies from your web browser.
Instructions for:
We highly suggest you try using Chrome or Firefox.
Please also ensure that pop-ups are enabled, as all of Cengage's digital platforms and eBooks will open in a new tab or window. This guide will walk you through the steps for your internet browser.
If you are still having technical difficulties, visit TechCheck to ensure there isn't a larger outage.
Please contact customer support at support.cengage.ca for more assistance, if these do not solve your problems.
Head over to our contact us page to find out how to get in touch.
We look forward to hearing from you!
